🎯 Never Split the Difference: Negotiating as if Your Life Depends on it
⭐ Key Notes Active listening – make the counterpart feel heard and identify what they care about most. Listen to the emotions behind the words. Tactical empathy – empathise with the counterpart and get them to empathise with you. Mirroring – use similar language to create trust. Calibrated questions – open ended questions that start …
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